Staff were friendly but overworked. Due to lack of staff, we only got one massage out of 21 treatments. We would have needed several with our back problems. The lack of staff is absolutely at the expense of the guests. The rooftop café was only open on music days, otherwise it was closed. The sun terrace was also only open by the hour, which never corresponded to the opening hours advertised in the hotel. It was annoying for us that we paid our bill in kroner. The advertised rate was 1 to 24 and we paid 1 to 26. As we had exchanged in advance and paid in kroner, the bill was significantly more expensive. 29263 kroner does not correspond to the rate advertised in the hotel 1125,50€. (review is translated from German)

This is the fifth time we have stayed at the Pyramida and we like it there very much, almost like home. (review is translated from German)

There were many regulars in the house. The average age was advanced retirement age and judging by the dialect, from the eastern federal states. From our point of view, the target audience is older people. Breakfast ok. Dinner tasteless. We felt like we were eating leftovers. A lot of the food was in the form of goulash or schnitzel. With pieces of beef with pieces of liver, which multiplied in the mouth, the fun then stopped. To decant tinned fruit or put bananas as dessert is not in keeping with a 4-star establishment. Once there was a bowl of tiramisu, when it was empty, there was no refill, even though there was still an hour to eat. The treatments were ok. The massage treatments are highly recommended. (review is translated from German)

The spa hotel is very clean and well maintained. The staff knows what to do. The doctor takes a lot of time and is responsive to the patients' needs. She is always there for you. The treatments are well coordinated. The staff in the spa department are very nice, considerate and work professionally. What is particularly worth mentioning is that German is spoken very well by the staff. You can't ask for that and it's not a matter of course. (review is translated from German)

The staff in the kitchen were very unfriendly at dinner. You were simply given something to put on your plate before you could ask what it was. There was a disgusting smell in the room, which was caused by the totally dirty exhaust shafts in the shower and WC. The spa and wellness treatments were OK. The staff in the wellness area were also nice and friendly. (review is translated from German)

The beds are really bad, every feather was felt...the evening bread was miserable...for this 2 stars and not 4 (review is translated from German)

The only drawback was that there was only one armchair in the room and it was not back friendly. But all in all we felt comfortable and went home well rested. (review is translated from German)

This was the third time we stayed at Pyramida 1 for a short break. As always, we enjoyed it very much. We would like to thank the entire staff for the all-round very good care. We will book again for April 2020. (review is translated from German)